Store Policy
Last updated: September 22, 2026
Everything here applies to orders placed on labakeojuduraji.com.
Questions about any of it: untiljoy@gmail.com.
Ordering and payment
Prices are in US dollars. We accept credit and debit cards, Apple Pay, Google Pay, PayPal and Afterpay. Payment is taken when you place your order.
You'll get a confirmation email straight away, and a second email with tracking once your order ships.
If an item is listed at an obviously incorrect price, or becomes unavailable after you order, we'll contact you and refund you in full.
Where we ship
The United States and Canada only. We can't deliver elsewhere, or to forwarding services that re-export orders outside these two countries.
When your order leaves us
Dispatch Carrier
United States 2–3 business days. USPS Standard
Canada 5 business days Canada Post Standard
Business days are Monday to Friday, excluding public holidays. Orders placed at a weekend begin processing the next business day.
Transit after dispatch is typically [fill in from the carriers' own estimates]. These are the carriers' figures, not guarantees — weather, peak seasons and carrier backlogs can extend them, and we have no control over a parcel once it's in their hands.
Shipping is calculated at checkout based on your address.
US and Canada shipping
We ship to the United States and Canada only. We can't deliver elsewhere, or to forwarding services that re-export orders outside these two countries.
Orders are sent by standard federal post in both countries — USPS in the United States, Canada Post in Canada. We don't use private couriers.
Ships from Dispatch Carrier
United States 2–3 business days USPS Standard
Canada- 5 business days Canada Post Standard
Business days are Monday to Friday, excluding public holidays. Orders placed at a weekend begin processing the next business day.
There are no customs charges, duties or brokerage fees, your order arrives as a domestic parcel.
Transit after dispatch is typically 5-8 Business days. These are the carriers' own figures, not guarantees — weather, peak seasons and carrier backlogs can extend them, and we have no control over a parcel once it's in their hands.
Shipping is calculated at checkout based on your address. All prices are in US dollars; if your card is issued in Canadian dollars, your bank sets the exchange rate and may add its own conversion fee.
We can't mark parcels as gifts or declare a value lower than what you paid.
Addresses
We ship to the address entered at checkout, exactly as entered, so please check it carefully. Spotted a mistake? Email us within 12 hours and we'll correct it if the parcel hasn't left. Once it has, we can't reroute it. We do ship to PO boxes.
Cancellations
Any order can be cancelled for a full refund within 48 hours of purchase, or until it's dispatched — whichever comes first. Email us with your order number.
Returns
SELAH decks are final sale. Every deck ships sealed, and once that seal is broken it can't be offered to another customer. So SELAH decks can't be returned or exchanged, and we don't refund for change of mind, including decks that arrive sealed and are opened after delivery.
Other items can be returned within [30] days of delivery, unused and in their original condition. Email us first to arrange it. Return shipping is paid by you unless the item arrived damaged or wasn't what you ordered. Once it reaches us and we've checked it, we'll refund the item price; original shipping isn't refundable.
If something goes wrong
Damaged in transit — email photographs of the outer packaging, the item and the damage within 24 hours after delivery. We'll send replacements for the affected pieces at no cost, and you won't need to return anything. For SELAH that means replacement cards or a replacement box; if the damage is too extensive for replacement pieces, we'll replace the whole deck.
Wrong item — tell us within 7 days of delivery and we'll send the correct one at no cost. The wrong item must be returned and we will reimburse the shipping cost
Not arrived — if tracking hasn't moved for 7 business days (US) or 15 business days (Canada), get in touch and we'll open an enquiry with the carrier. Carriers require a waiting period before declaring a parcel lost. Once they confirm it, we'll send a replacement at no cost.
Parcels the carrier records as delivered are treated as delivered. If yours shows delivered but hasn't arrived, tell us and we'll help you file a claim with the carrier.
Returned to us — if a parcel comes back because of an incorrect address, because it went unclaimed, or because Canadian charges were refused, we'll refund your order minus original shipping once it arrives. Reshipping is charged at the standard rate.
Refunds
Approved refunds go back to your original payment method. Your bank may take 5–10 business days to show it.
Gift notes
You can add a handwritten note to a SELAH order — there's a box for it on the product page, just below the price. We'll write it out and tuck it into the box before it ships.
About our products
We describe and photograph everything as accurately as we can, though colours and finishes can look slightly different on screen. Some products, including SELAH by El Shakar, are made by other creators and sold here with their permission.